Frequently Asked Questions

1. How do I get the purchased software?

The software is available for download immediately after your payment. You can also re-download the purchased software anytime from your Opera Mobile Store account.

2. How can I get a refund?

Just send us an email with your Order ID and the reason for your refund to apps-support@opera.com. Your refund will be issued to your credit card or PayPal account.

3. What payment options do you accept?

Software can be purchased by:
- using PayPal;
- using credit card (Visa, MasterCard, Discover, Amex);
Each of these methods has 30 days Money Back Guarantee.

4. Can I reinstall the software on my device after I have uninstalled it?

Yes, you can reinstall the software. You can download the program again from your Opera Mobile Store account and install it the same way as you did before.

5. I have questions about a software program. Who should I ask for help?

Please email the technical support contact of the Program Vendor. The technical support email address can be found on the product details page. If your problems are still not resolved, contact us at apps-support@opera.com for a refund of this program.

6. I am receiving a certificate installation problem and/or signature error messages.

While installing, please watch your device screen. You might be asked to confirm the installation on your device screen.

7. Am I charged once for this app, or is it a monthly subscription?

You are charged only ONCE. More than 99% of the programs on our website have a life-time, unlimited license.

Important - Some programs like Antivirus or Instant messenger only have a 1-year license. This information is clearly written in the program descriptions. You will not be charged automatically after one year, but to continue using the program after this period you will need to renew the license.

8. I did not receive a reply from your support?

Over 95% of support requests are addressed by our support team within 1 business day. In some cases, your request may require additional time to research the problem or solution so we respectfully request your patience for up to 3 business days.

In urgent cases, please fax us your request and it will be escalated for top priority handling: FAX +1 866 626 9582

9. I lost my account password, what to do??

In order to retrieve your password, please click the "Forgot password" link. This is located just below the Password field for your account login.

Enter your email and confirm that you wish to retrieve your password. Your password will be emailed to you.

If you encounter any difficulties, please email us at apps-support@opera.com for assistance.

10. How can I find a specific application?

You can find specific applications using the search field on the top right corner of the Opera Mobile Store.

You can also look through the categories on the left side. Or you can click on relative keywords shown in the Popular tags.

11. I have a question about an application's functionality or features?

Please carefully check the application’s description that is provided on the Opera Mobile Store website. For many premium programs, you can download and install free trial versions.

If you need additional help with specific questions, we recommend that you contact the software developer directly. The developer support emails can be found on the product page.

If a developer is not able to solve the problem with your application in a timely fashion, you will receive a full refund for your app.

In this case, please us an email with your Order ID and the reason for your refund to apps-support@opera.com Your refund will be issued to your credit card or PayPal account.

12. If I buy, will I have access to free upgrades?

This depends on the developer's licensing policy. Usually minor upgrades, like from version 2.0 to 2.1 are free. Major upgrades, like from version 2.1 to version 3.0 are paid, but the upgrade price is usually less than the new program license.

13. I cannot download or install the product. What should I do now?

Corrupt or partial download errors are often caused by using an ISP's proprietary browser, such as AOL, MSN, or Yahoo. Please use an Opera Browser or another non-proprietary browser like Firefox or Chrome.

Many programs contain ZIP downloads to compress file sizes. Make sure that you have a program to unzip these files. You can download an unzip file extraction program like apps-support@opera.com Important – when emailing us provide us all of the details you can including: Error Info, Error Message, Phone Model, App Name and/or other details you notice.

14. What should I do if I cannot find the app I need?

You can find specific applications using the search field on the top right corner of the Opera Mobile Store.
It can be worth trying the following different kinds of searches:
• By Program Name (“Pizza Ninja” or just “Pizza” or “Ninja”.
• By Company (“Truecaller”, “Inlogic”, “Gameloft”, etc.)
• By Keyword describing the app (“fantasy”, “MMO”, etc.)

You can also search using the categories on the right side of the store.

Many programs have similar features, so you might try a few different apps to see if they do what you want. However, if you are looking for a specific app and it is not on our store, please contact us at apps-support@opera.com with details about the app and we will do our best to contact the developer or publisher that they may add it to Opera Mobile Store.