Frequently Asked Questions

1. How do I get the purchased software?

The software is available for download immediately after the payment. You can also re-download the purchased software anytime from your Handster.com account

2. How do I re-download the software that I purchased?

Go to 'My Account' on Handster website and login there. Navigate to 'View Order History'. There you can view all your orders, re-download programs and view registration keys. You credit card is NOT charged for that.

3. How do I install a program to my device?

How to install EXE:
a. Download EXE file to your PC (not to PDA/Phone!).
b. Make sure that Microsoft ActiveSync is installed on the PC. (Windows Vista users: make sure that Microsoft Windows Mobile Device Center is installed)
c. Connect PDA/Phone via cable to your PC.
d. Run the downloaded EXE file on the PC to start installation.

How to install CAB files:
a. Copy a CAB file to your PDA/Phone.
b. Click on the CAB file on your device to install the program.

How to install ZIP files:
a. Download a ZIP file to your PC and extract the content.
b. You will get EXE or CAB file. Follow the above instructions...

4. What is a "Registration key?"

Also known as a "serial key", "unlock key", or "activation key".

You will receive this key, which consists of numbers and/or digits, after your purchase. You can find the code again at any time in your Handster account.

You can enter registration key during installation or directly into the installed program on your device. Programs usually have a menu item "Registration" or alike, where this key can be entered.

This registration key unlocks software to a full version.

Please note: Not every program requires a registration key.

Most registration keys are case-sensitive, i.e. upper-case and lower-case letters must be entered exactly as given.

5. How can I get a refund?

Just send us an email with your Order ID and the reason for your refund to apps-support@opera.com

You receive the money on your Handster.com account. After we have issued the refund, you can log to your Handster.com account and spend the refunded amount on any other from 2500+ programs.

If there are no suitable programs for you, the refund will be issued to your credit card or PayPal account.

6. What payment options do you accept?

Software can be purchased in the following ways:
- using credit card (Visa, Discover, MasterCard, Amex);
- using PayPal;
- via bank transfer;
- pay by mobile.

Each of these methods has 30 days Moneyback Guarantee.

7. How long does it take to download software?

That depends on the size of the software and the speed of your Internet connection. With a standard broadband Internet connection most of our programs are downloaded within several seconds.

8. Where can I get Microsoft ActiveSync or Mobile Device Center?

To install software you should have Microsoft ActiveSync or Microsoft Windows Mobile Device Center installed on your desktop.

In case you have Windows XP or earlier you should download and install Microsoft ActiveSync:
http://www.microsoft.com/windowsmobile/activesync/activesync45.mspx

In case your OS is Windows Vista download and install Microsoft Windows Mobile Device Center:
http://www.microsoft.com/windowsmobile/devicecenter.mspx

9. How do I uninstall the software from my device?

In order to uninstall the software from your device, click on Start > Settings > System and choose "Remove Programs" on your device. Choose the program that you wish to remove and click on "Remove".

10. Can I reinstall the software on my device after I have uninstalled it?

Yes, you can reinstall the software. You can download the program again from your Handster account and install in the same way as you did before.

11. Do your products work with MAC OS X or Linux?

If you don't use Microsoft Windows on your PC or laptop, you will need a CAB file in order to install the purchased software directly on your device. You have a download link for CAB version in your Handster account. Simply download or copy the CAB file to your device and start it by double-clicking on the Cab in file explorer.

12. Why does the installed software say that I have a test version after I start it?

Some software programs require a registration key to be entered in order to unlock to a full version. You can find the registration key for every purchased program in your Handster account. You can enter this key after the software is installed on your device.

13. Where do I download from?

After completing a purchase, you will see a confirmation page that has a "Download" button. Click this to begin the download process.
If you missed this, go to your Handster account and download software there.

14. My registration key doesn't work.

Please make sure that you enter every letter as you see it in the email with the registration key. Check if there are any other instructions in the email with the registration key.
Most registration keys are case-sensitive, i.e. upper-case and lower-case letters must be entered exactly as given.
If this doesn't help, contact us: apps-support@opera.com

15. I purchased the software, but haven't received an email with the registration code to unlock it.

Make sure that emails from Handster.com are not blocked by your spam filter. Registration keys for most of the programs are also available in your Handster account. You can login and view keys there. And you can also contact Program Vendor to request resending the registration key. Support email is displayed in the Product details page.
If this doesn't help, contact us - we will resend you a new registration key or issue you a full refund.

16. I have questions about the software program. Who do I have to ask them?

Please write to support email of the Program Vendor. The support email can be found on product details page. If your problems are still not resolved, contact us for a refund for this program: apps-support@opera.com

17. I have a certificate installation problem/signature error messages.

When installing, please check your device screen. You might be asked to confirm installation on your device screen.

18. Am I charged once, or is it a monthly subscription?

You are charged only ONCE. But some programs, like Antivirus or Instant messenger have 1-year license only. This information is clearly written in such program descriptions. You will not be charged automatically after one year, but to continue using the program after this period you would need to purchase an additional license.
More than 99% of the programs on our website have a life-time unlimited license.

19. I can't install your program. I'm getting message: "Not a valid Pocket PC application"

The downloaded program is installed from the desktop computer to Pocket PC.
a.Windows XP or earlier: Please make sure that Microsoft ActiveSync is installed on your computer.
Windows Vista: Please make sure that Microsoft Windows Mobile Device Center is installed on your computer.
b. Connect your PDA via cable to USB port of your computer.
c. Partnership between your desktop computer and PDA should be established after that. ActiveSync icon should be green.
d. Click on the downloaded program exe file on your desktop computer and it will be installed on your PDA/Phone.

20. I downloaded a free trial application. Now its trial is expired. What should I do?

When your trial gets expired, you can purchase this program and receive a registration key. Just enter this registration key into the program, to unlock it to a full mode.

21. I did not receive any reply from your support?

Our support team tries to reply as soon as possible, within the same business day.
But in some cases requests may require time to research the problem, so we are asking you in such cases to wait up to 2 business days.
In urgent cases, please send us a fax, they are handled with top priority: FAX +1 866 626 9582

22. What is my Pocket PC or Smartphone "Owner Name"?

You can find and define your "Owner Name" by opening the "Settings" on your device. Go to "Programs" menu and scroll through the menu until you see the "settings" item, and then open it. You will then need to look for the "Owner Information" item, which is normally on the second page of settings.

23. How can I transfer information from my desktop computer to my device?

Make sure that Microsoft ActiveSync is installed on the PC. (Windows Vista users: make sure that Microsoft Windows Mobile Device Center is installed)
Connect PDA/Phone via USB cable or Bluetooth to your PC.

24. I lost my account password, what to do?

In order to retrieve your password, please click at "Forgot password" link below the Password input. Enter your email and confirm that you wish to retrieve your password.
Your password will be emailed to you .

25. I have mistakenly ordered wrong software. How can I exchange it with any other software?

Please send the name of the program you wish to return. Our support team will add the money to your Handster account and you can spend it on any other software.

26. How can I find any specific application?

You can find any specific application using the search field near the top of the Handster.com.
You can also look through the categories on the left side. Or you can click on relative keywords in Popular tags.

27. How do I install a .tsk file to my Windows Mobile device?

You need to copy the .tsk file to either the My Documents or Windows folder on your Pocket PC. To do this, make sure your Pocket PC is in the cradle and turned on. Then, double-click on My Computer " Mobile Device. Simply paste the .tsk file there.
Or, if you have a MyDevice_MyDocuments folder on your desktop, copy the .tsk file there. Then do a sync.
Once you have the .tsk file copied to your Pocket PC, click on Start "Settings " Today. There, you can select any theme and click Ok on the top right.

28. How to install Animated or Flash Themes?

Animated Themes require: Animated Today application
Flash Themes require: FlashThemes Player application
Additionally you need to install Macromedia Flash Player for Pocket PC
(if you have no-touch-screen smartphone, please use this link)
You need to copy the .tsk file to either the My Documents or Windows folder on your Pocket PC. To do this, make sure your Pocket PC is in the cradle and turned on. Then, double-click on My Computer " Mobile Device. Simply paste the .tsk file there.
Or, if you have a MyDevice_MyDocuments folder on your desktop, copy the .tsk file there. Then do a sync.
Once you have the .tsk file copied to your Pocket PC, click on Start "Settings " Today. There, you can select any theme and click Ok on the top right.

29. Where can I find MP3s or MP3 related programs?

Enter MP3 in the search field near the top of the page.

30. I have a question about an application's functionality or features?

Please check carefully application description that is provided on Handster.com website. For most of the programs, you can also download and install trial versions.
And you can contact us or a software developer for specific questions. The developer support emails can be found on the product page.
If a developer is not able to solve the problem with your application quickly, you will receive a full refund for this application.

31. If I buy, will I have access to free upgrades?

This depends on the developer's licensing policy. Usually minor upgrades, like from version 2.0 to 2.1 are free. Major upgrades, like from version 2.1 to version 3.0 are paid, but the upgrade price is usually less than the new program license.

32. How do I find out if a trial is available for an application?

If a software application offers a trial, you will see a "Download Trial" button on the product information page, left from the "Add to Cart" button. If there is no "Download Trial" button, this program doesn't have a trial download. But since we offer a 30 days Moneyback guarantee, you can purchase and try it. If the program does not satisfy your expectations, you will receive a full refund.

33. Where can I find a video player for my device?

Just enter "video player" in the search field input and start search.
You will find several high quality video players and can choose the one that suits you best.

34. I cannot download or install the product. What do I do now?

Corrupt or partial download errors are often caused by using an ISP's proprietary browser, such as AOL, MSN, or Yahoo. Please use Opera Browser or others.
Many programs contain ZIP downloads. Make sure that you have an unzipping program. You can download an unzipping program for example from http://www.winzip.com.
If you still can't download and install a file, please contact Support. We will send you an alternative download link or issue you a full refund.